Shipping and returns

💛 Your satisfaction is our priority.
At Malini every customer matters. We are always here to help, answer your questions and find the best solution for you. Write to us at 📩 info@malinishop.com: we reply with care and without keeping you waiting.

🚚 Shipping

Every order travels by express courier (for example DHL) with full tracking: you receive your tracking code by email as soon as the parcel leaves. We usually prepare orders within 1-2 business days.

🇮🇹 Italy: free, 1-2 business days
🇪🇺 Europe (EU, United Kingdom, Switzerland, Norway and other European countries): free, 3-4 business days
🇺🇸 United States: free, 3-4 business days
🌍 Rest of the world: €30, free on orders from €200, 5-6 business days

⚠️ During holidays (Christmas, New Year) delivery can take a few extra days.

🌍 Duties and import taxes

For deliveries outside the European Union (for example the United States, United Kingdom, Switzerland, Canada, Australia) the destination country may charge duties and import taxes. They are not included in the price or in shipping, they are set by your country's authorities and they are paid by the recipient: the courier usually collects them before delivery.

🇺🇸 United States: since 29 August 2025 every parcel entering the US, even a small one, is subject to duties. The amount depends on the type of item and the order value. Would you like an estimate before you buy? Write to us: we are happy to help.

🔄 Returns

🇪🇺 Customers in the European Union (plus Norway, Iceland and Liechtenstein) and the United Kingdom
You have 14 days from delivery to return one or more items, without giving any reason, as provided by law.

  • Items must be returned unworn, unwashed and with their tags.
  • Return shipping is paid by the customer.
  • We do not offer exchanges: if you would like another size or color, return the item and place a new order.

🌍 All other countries (for example the United States, Switzerland, Canada, Australia)
We do not accept returns for incorrect size selection, color variation or minor print imperfections.

✅ In every country
Faulty, damaged or not the item you ordered? Write to us with a few photos: we refund or replace the item, at our expense.

📏 Before you order

  • 📏 Measurements are shown on every product page and in the size guide: when in doubt, message us before ordering.
  • 🎨 Colors may vary slightly depending on your screen settings.
  • 🤍 Minor print imperfections are the signature of handmade craftsmanship and make every piece unique.

📝 How to request a return (EU and UK)

1️⃣ Email info@malinishop.com within 14 days of delivery with your order number and the items you are returning. You can also use the model withdrawal form in our refund policy.
2️⃣ Pack the items in their original packaging or in a sturdy box.
3️⃣ Ship the parcel within 14 days of your request, with a tracked courier, to:
Malini Shop, Returns
Via dei Pestagalli
20138 Milano (MI), Italy
4️⃣ Once we receive and check the parcel ✅ we process your refund.

💰 Refunds

We refund the amount paid, including any standard delivery costs, to the payment method used for the purchase (for example card or PayPal) within 14 days of your request. We may wait until we have received the parcel or proof of shipment. The credit usually takes 1 to 5 business days, depending on your bank.

📍 Who we are

MALINI FASHION DESIGN PRIVATE LIMITED
Ground Floor, 6, Jain Mandir Road, Jain Mohalla, Sanganer
302029 Jaipur, Rajasthan, India
📧 info@malinishop.com · 💬 WhatsApp +91 96501 62949