Shipments, refunds and changes

Here you can find all the information necessary for shipping, refunds and exchanging goods (same item).

These methods are valid for all products you purchased on our website.

Obviously, for any type of question or doubt, write to:
We will be happy to answer you.

Shipping fees:
Shipping to ITALY is free.

Shipping to EUROPE is free

Shipping to the UNITED STATES is free

REST OF THE WORLD free shipping if you order from €200/Rupee 18.000 and above, under €200/Rupee 18.000 shipping costs €30/Rupee 2.700

For further information or questions, our customer service is at your disposal:

Return or exchange of goods:
We follow you and explain step by step how to do it, don't worry, it's simple, we don't want to complicate your life.

The return or exchange of the same purchased item (if available) is completely free, but only and in any case no later than 14 days from receipt of the package (The date of receipt is the one released and recorded as delivered by the courier)

Any return or exchange of the same item will only take place:

- after receiving the package at our warehouse:

- after checking the contents by our staff.

Our staff will check whether the products have been returned in good condition, so if damage, wear or mistreatment is found, no refund or exchange will be made.

If the product cannot be resold for the reasons mentioned above, no refund or exchange will be made.

The exchange of goods will only be carried out for the same item purchased, if available in stock, otherwise we will provide a refund.

The change can only be made once free of charge, subsequent changes will not be free.

Furthermore, the refund is completely free!

The refund will be made using the same method of receiving the payment, so if you made the payment with PayPal we will issue the refund via PayPal.
Repayment times vary from different banking institutions and may vary
from 1 to 5 working days to have the full refund on your account.

For further information or questions, our customer service is at your disposal:

Shipping methods.
Our items are shipped only via national/international express courier.
This service allows us to provide you with a tracking code\tracking number for your purchase.

Your purchase is traceable on the website of the courier we use or on the purchase email that we will send you for each purchase.

Example: If DHL courier is used we will provide you with the DHL courier tracking number

This code\tracking number can also be used on the courier's website or by calling the courier's customer service, keeping the tracking code\number ready.

We are not responsible for any delays after your package has been shipped.

Once your purchase has been handed over to the courier, the responsibility will be with the courier.

Especially during holidays or big events such as Christmas, New Year, etc. Delays may occur due to large freight traffic.
We recommend making purchases in advance to avoid delays.

Of course we will do our best to make sure the courier is coordinated with you as efficiently as possible, so we will never leave you alone under any circumstances and will do our best to help you.

delivery time:
Italy: 1\2 days
Europe: 3/4 days
United States: 3\4 days
Rest of the world: 5/6 days

How to proceed with the return or exchange (of the same item)?
If you want to make or modify (the same article) no problem, follow these simple instructions:

1. Send an email to, enter the purchase number in the subject of the email or write to us in another way from the same email with which you made the purchase on the site.
Write us your reason and how you want to proceed: Return or exchange.
It is important to tell us all the details that must be reported to the courier:
time - morning / afternoon - telephone number - address

2. Properly store the item in the same packaging you received it in if you can or otherwise use a similar cardboard box, making sure it is a solid box and not too bulky.

3.Our customer service will send you an email with an attachment in PDF format that you will have to print and apply\paste on the closed package.
Place the sheet visibly so that the barcode is readable.

4. The courier will come to collect the package in the next 24 hours.
Sometimes it is the courier itself that will contact you to coordinate directly with you.

5. As soon as our warehouse receives the package and the control staff gives approval, we will deal with your return or exchange request - refund or exchange times vary but we will keep you constantly informed.